It is my intention to provide my clients with professional and therapeutic services. The following policies and procedures serve as a guide for first-time and repeat clients. It takes both the therapist and client working together to create a positive effect on the outcome the client wishes to achieve. This is the whole concept behind Touch of Zen Massage by Deni LLC therapist and client each doing their part to create positive change.

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SCOPE OF PRACTICE

TOUCH OF ZEN MASSAGE BY DENI LLC Massage is provided by a State of Florida Licensed Massage Professional and is held to the highest standards of the American Massage Therapy Association as well as Associated Bodywork and Massage Professionals.

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.

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INFORMED CONSENT

Prior to each session, a treatment plan will be discussed with you. At your first visit you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who have not been seen for at least a year will also be asked to fill out this form.

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APPOINTMENTS

​​All massage services are by appointment only.  I am available to provide massage to clients Monday, Tuesday, Friday and Saturday from 9:30 AM until 4:00 PM.   These times and days are subject to change without notice.  To ensure appointment availability, I suggest that a regular series of appointments be scheduled.  You, the client, will also discover the value of regular appointments to your own health benefits.

Walk in services will only be accepted if time allows for a non-rushed session.  This time includes the intake, the service, and the preparation time for your session and the next client.

 

PAYMENT

Payment by cash or major credit card is accepted.  No checks please!  Payment is due at the end of the service.  SERVICES ARE NOT COVERED BY YOUR INSURANCE!

 

ARRIVAL FOR YOUR MASSAGE

Please arrive for your appointment at least 15 minutes prior to the scheduled starting time. This allows time to do a thorough intake, answer any questions, use the restroom, change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.

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CANCELLATION POLICY

Please provide at least 2 hours notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 2 hours, the full price of the service will be charged. This is out of respect to the therapist who has planned their schedule around their appointments. It is also out of respect for fellow clients who are looking to schedule appointments and the schedule was full.

For those providing at least 12 hours notice but less than the 24 hour notice to reschedule, a cancellation fee of $50 will be charged. The remaining balance or prepayment will be available as a credit on your account to use for a future session.

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LATE ARRIVAL POLICY

Be aware that late arrivals may not receive extension of scheduled appointments. In special cases, and when my schedule will allow, I may be able to accommodate a partial or full appointment. This will be at my discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

 

NO SHOW POLICY

I understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider cancelling a massage appointment. However, I ask that you call if you cannot keep your appointment. Clients who fail to show for appointments will be invoiced for the appointment and blocked from future bookings until the invoice is paid. You may also be asked to pre-pay for future services. 

 

CLIENT ILLNESS POLICY
Clients should not come to massage therapy appointments if they are sick. If you have a cold, stomach or other virus or any other communicable disease or disorder—you will not be able to receive massage therapy. Please call me prior to your appointment so that can reschedule, adhering to the 24 hour cancellation policy whenever possible. I reserve the right not to perform massage therapy on a client who is sick. The reason I do this is not only so I do not get sick and pass the illness to other clients—but also because there are clients who will come in that day after the sick client. I hold the health and safety of all my clients as the highest priority. Please know that if you are turned away from a massage appointment, it is because I am working to protect you as the client. Massage therapy can often make many contagious conditions worse. 

 

PLEASE DO NOT GET MASSAGE IF YOU HAVE ANY OF THE FOLLOWING CONDTIONS:

• Fever

• Infectious disease

• Systemic Infection

• Blood Clot (without Doctor's permission) 

• Open skin lesions

• Fracture, bleeding, burns or other injury (not yet treated)

 

EXISTING AND NEW MEDICAL CONDITIONS 

• It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

• For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of, and agrees to, the desired treatment.

• The client must also keep the massage therapist informed of any changes in health conditions.

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RESPECT FOR CLIENT NEEDS AND BOUNDARIES

• I am happy to ADJUST PRESSURE, ROOM / TABLE TEMPERATURE, MUSIC VOLUME, work longer on an area or move on if you request that.

• THE CLIENT MAY CHOOSE TO: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave.

• The client will always be modestly draped. Only the area being massaged will be EXPOSED. The clients will be kept informed of the area to be massaged.

• Occasionally, an emotional response to massage occurs. If this happens, it is OK to express the feelings in our safe, non-judgmental environment – or you may request privacy and end the session. THE CLIENT IS IN CONTROL.

 

PROFESSIONAL BOUNDARIES

• Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.

• The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested.

• Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.

• I will not massage anyone under the age of 18 without the consent and supervision of a parent or guardian.

 

CHILDREN

Clients may NOT bring children that will be left unsupervised by an adult during their massage, and Touch of Zen Massage by Deni LLC will not be responsible for the care of children while a parent is receiving massage.  Clients should please arrange for their childs supervision beforehand and come alone or with an adult friend for their massage and reserve the quiet time and the relaxation during their session for themselves!

 

CONFIDENTIALITY AND CONVERSATION

The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.